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Your current claim

How it works:

  1. First select the type of complaint and enter the required data. If you need to return goods, follow the instructions. Only use the address provided.

  2. Refunds are always transferred to the PayPal or bank account that you used for payment.

  3. There is no payout in cash.

  4. All form fields marked with an asterisk (*) must be completed.

What do you want to do?*
Contradiction
Complaint
Exchange
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Contradiction

I/we(*) hereby revoke the contract concluded by me/us for the purchase of goods and/or the provision of services. This can be seen from the following order.

Place of order *
Order or transaction number *
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Complaint

Please give us a brief description of what was wrong with the delivery. *
Place of order *
Order or transaction number *
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Exchange

What do you want to exchange? *
Place of order *
Order or transaction number *
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You're almost done. Here are a few more important points:

  1. If you wish to return your order (objection) or exchange an item, you must first return the goods at your own expense. Only then will we refund the money or send you a replacement. Please use the address given for returns.

  2. If there is a problem (complaint) with the goods and it is our fault, we will contact you immediately. We will then discuss together how to proceed.

Privacy policy *

Data protection is important to us. The data collected here will only be used to answer your complaint and will only be stored for as long as is necessary to process it. The data will then be deleted. You can find further information on this in our privacy policy.

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